How I build Agentforce agents: new write-ups on the site
Announcement 6 Oct 2026
The website has been refreshed, and the important part is what is now on it. Each project in the Showcase now has an in-depth write-up of how I built it: the design decisions, what went wrong and how I fixed it, and what I would tell another team.
- NoteMate: how I tested the agent against prompt injection before building any screens
- AccessMate: why removing access is not the same as access being gone
- VisitMate: why it has its own chat window, and why "needs, not types" shaped the design
- ProjectMate: confirming the exact change, and lessons from agent activation
There is also a new page on how I work with Agentforce, for organisations thinking about their own agents.
Read the write-ups
Introducing VisitMate
Project 6 Oct 2026
Next in the Mates Series and my October entry for the Agentforce In Action challenge: three Agentforce agents that tell each tenant exactly what will happen at their repair visit, remember how they like visits done, and brief the engineer. It records what someone needs, never why.
Watch the demo and see the conversation in my LinkedIn post.
See VisitMate in the Showcase
Winner of the Road to DF Quest
Announcement 5 Oct 2026
I have been selected as a winner of Trailhead's Road to DF Quest, with a Trailblazer prize box on its way. It joins my earlier wins in the Agentforce Vibes Quest and the Serviceblazer Quest: Field Service Edition.
Introducing NoteMate
Project 30 Sep 2026
My entry for the Agentforce In Action challenge: an Agentforce agent that reads the notes your team already writes and suggests CRM updates, each backed by evidence from the note. Nothing changes until a person approves it.
See NoteMate in the Showcase
Introducing AccessMate
Project 18 Aug 2026
Governed, time-limited access to sensitive Cases through Agentforce. Ask for access "until next Monday at 1pm" and AccessMate applies the policy, gets approval, grants access, removes it on time and checks it has really gone.
See AccessMate in the Showcase
Introducing ControlMate
Project 17 Jul 2026
The second Salesforce Mate: an Agentforce governance assistant that runs scheduled sweeps, records evidence for each finding and emails a daily digest to the people who need to act.
See ControlMate in the Showcase
Introducing TriageMate
Project 30 Jun 2026
The first of my Salesforce Mates: an Agentforce assistant that turns vague Salesforce change requests into clear, prioritised work requests, using a triage playbook held in Data 360.
See TriageMate in the Showcase
DecisionGuard at the TDX 2026 hackathon
Events 20 Apr 2026
At TDX 2026 in San Francisco, my two-person team built DecisionGuard: Agentforce guardrails that step in when a seller submits a risky quote, with approvals handled in Slack and every intervention measured in Tableau. We didn't win this time, but we came away with a working build.
See DecisionGuard in the Showcase
Winner of the Agentforce Vibes Quest
Announcement 18 Mar 2026
I was selected as a winner of Trailhead's Agentforce Vibes Quest, with a TDX 2026 pass to San Francisco as the prize. For my entry I wrote my own prompt and used Agentforce Vibes to build a Lightning Web Component from scratch. A few days later I also won the Serviceblazer Quest: Field Service Edition.
See the LinkedIn post
Agentblazer Legend 2026
Announcement 13 Jan 2026
I've passed all three levels of Salesforce's Agentblazer 2026 programme, keeping my Agentforce and AI skills current as the platform moves on.
Runner-up at the Dreamforce 2025 Hackathon - and Best Use of Tableau Next
Events 22 Oct 2025
My two-person team reached the final of the Dreamforce 2025 Hackathon in San Francisco and finished as runners-up in the top three teams. Our entry, ACT, is a crisis-response solution built on Slack, Salesforce, Agentforce and Tableau Next, and it won the award for Best Use of Tableau Next.
See ACT in the Showcase
Creator Systems site goes live
Announcement 19 Aug 2025
A cleaner, faster site with improved mobile navigation and a refreshed layout.
Press mention: Strategy to Solution: How to Win an Agentforce Hackathon
Press 1 Aug 2025
Salesforce Ben featured the Agentforce approach that won team ForceFront the London TDX hackathon.
Read the article
Won the London TDX hackathon
Events 12 Jun 2025
Team ForceFront won the London TDX AI hackathon - and a trip to Dreamforce - with case-processing agents that speed up service, boost safety and adapt to workflows in any industry.
See the LinkedIn post
LinkedIn