Services

Senior Salesforce architecture and hands-on Agentforce delivery – for organisations that need it done properly.

Agentforce design and build

AI agents that do real work inside Salesforce, designed so people stay in control of every change.

Agentforce readiness: use cases, data and guardrails
Agent design and build – topics, actions, prompt templates and flows
Human-in-the-loop review and approval patterns
Service, employee and customer-facing agents

Winner of the London TDX 2025 Agentforce hackathon. More on how I work with Agentforce, and the Showcase for recent builds.

Solution architecture and design authority

Clear, scalable Salesforce designs – and the authority to make sure they are delivered as intended.

Target architecture, high-level and low-level design
Security model and environment strategy
Design authority and architectural sign-off
Sales, Service, Experience, Data and Financial Services Cloud

Discovery and requirements

Getting to the real problem before anything is built.

Discovery workshops and current-state analysis
Future-state process design
User stories, acceptance criteria and stakeholder playback
Pre-sales support: RFP responses, demos and proofs of concept

Delivery assurance and governance

Independent oversight that keeps programmes, partners and releases on track.

Delivery assurance across multi-vendor, SI-led and offshore teams
Setting up a Design Authority and Centre of Excellence
Release and deployment governance, including Copado
Supplier deliverable review and sign-off

Data migration and legacy replacement

Moving from old systems to Salesforce without losing data – or trust.

Data migration strategy, mapping and quality
Migration stream leadership
Legacy platform replacement, including in secure government settings
Multi-country rollouts and localisation

Architecture and design reviews

A fresh, experienced pair of eyes on an existing Salesforce org or design.

Architectural quality assurance and design reviews
Recommendations prioritised by risk and value
AppExchange and tooling evaluation

Ways we can work together

Through your delivery partner – strengthening the systems integrator or consultancy delivering Salesforce for you
I partner with Agile Project Delivery, a London consultancy that leads Salesforce, CRM and transformation programmes. If they are your delivery partner, I can join their team as your Salesforce and Agentforce architect.
Into your team – working directly for your organisation as your architect or design authority, embedded in your programme
On your side – independent assurance: an impartial check on designs, suppliers and releases, with your interests first

All on a contract or consultancy basis. I’m SC cleared for public-sector work and experienced with Agile, Waterfall and hybrid delivery. You deal with me directly – the architect you speak to is the one who does the work.

Let’s talk about your project

Tell me what you’re trying to achieve and I’ll tell you honestly how I can help.

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