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ACT is a crisis-response solution built on Slack, Salesforce, Agentforce and Tableau Next. It was built by a two-person team, with me doing the build, for the Dreamforce 2025 Hackathon in San Francisco, where it reached the final, finished as runner-up in the top three teams, and won the award for Best Use of Tableau Next.
What it covers:
- Every stage of crisis management: reporting, coordination, aid deployment and volunteer mobilisation
- Agentforce agents that help dispatch aid and volunteers
- A live Slack Canvas SITREP giving real-time visibility of cases, resources and actions
- Tableau Next analytics for decision-makers
Slack sits at the heart of the experience, powering collaboration and real-time decision-making.
How I built it
When disaster strikes, information arrives from many places, often incomplete. Warehouses do not know what to prioritise, volunteers are scattered and leaders lack a single picture. ACT brings that together.
Four Agentforce agents work together, each running Salesforce flows:
- Crisis Management turns a field report, even a voice note in Slack, into a structured crisis Case with the type, location and impact, and escalates its priority as updates arrive
- Aid Dispatcher checks warehouse stock, proximity and routes, recommends supplies, and posts a dispatch summary with arrival times to the crisis channel
- Volunteer Dispatcher matches volunteers to need by availability and skills
- Crisis Overview creates a dedicated Slack channel and a Canvas SITREP, a live situation report of cases, deployed resources, volunteer coverage and warehouse stock
Tableau Next gives leaders the wider view of crisis zones in real time. The whole solution was built with Agentforce and Flow, with no code, in about 40 hours of focused build time.
What I learned
- Speed and focus beat perfection: momentum matters more than polish early on
- Storytelling is everything: we built more than the five-minute demo could show, and cutting it down was one of the hardest parts
- No-code goes a long way: Agentforce and Flow were enough for a working, integrated solution
I design, build and review agents like this as an Agentforce consultant in the UK.